Cancel My Reservation

  • Reservations processed after January 2022

    Return to your confirmation email, click the link, select the Cancellation option, and follow the 2-step process to cancel the reservation.

  • Reservations processed before February 2022

    To avoid an additional administrative fee without calling us, please utilize this online cancellation form to complete your cancellation request.

  • Cancellations Policy

    Cancellations made more than 4 days prior to your arrival date receive a full refund minus the $5 transaction fee. Cancellations made 3 days or less before arrival will forfeit a cancellation fee equal to a one-night reservation plus the $5 transaction fee.

  • Refund Process

    Please allow 5-10 business days for a refund to process back into your billing account. All refunds issued via credit/debit card, will be processed back to the original credit/debit card used, no exceptions.

  • Change reservation instead?

    Don’t miss out on all the fun times here in Prescott! Click: Change Request

  • No Show

    No-show reservations will be charged for all missed days, date of notification, and the $5 transaction fee. No exceptions.

  • Leaving Early

    Leaving early within 3 days or less forfeits a one-night charge plus your $5 transaction fee.

  • Response Time

    Once you have submitted a request, monitor your email for our response/instructions.

  • Long Term Stays

    Cancellation and/or change of any reservation that is 28 days or longer requires 14 days’ notice prior to the arrival date to receive a full refund minus a $25 administrative fee. If cancelled less than 14 days prior to arrival date, a $250.00 cancellation fee plus the transaction fee will be deducted from your deposit. We do not pro-rate monthly reservations.