Cancellation Request

  • Daily Cancellation Policy

    We require a full 72 hours prior to your start date to get a full refund. Cancel less than 72 hours and forfeit your first days stay.

  • Monthly Cancellation Policy

    All monthly stays/30 days or more requires 14 days’ notice to cancel or change your reservation to avoid a $250. charge. We DO NOT pro-rate monthly rates if you arrive late or leave early.

  • Change Reservation Instead

    We offer you a 24/7 Change My Reservation Form. Don’t miss out on all the fun times here in Prescott! Online Change Request

  • Our Response Time

    You must allow us 24hrs to receive and process this cancellation request. We will contact you via telephone within 24hrs requiring the credit card again to process your refund. Do not email us directly, only utilize our Online Forms. We do not monitor incoming emails.

  • Refund Timeframe

    Once we completed your cancellation request, please allow 3-5 business days for your bank to process and post this refund back to your credit card account.

  • Park Rules, Rates and Brochure

    Click: Point of Rocks Rates Page