Cancel My Reservation
Reservations processed after January 2022
Return to your confirmation email, click the link, select the Cancellation option, and follow the 2-step process to cancel the reservation.
Reservations processed before February 2022
To avoid an additional administrative fee without calling us, please utilize this online cancellation form to complete your cancellation request.
Cancellations made more than 4 days prior to your arrival date receive a full refund minus the $5 transaction fee. Cancellations made 3 days or less before arrival will forfeit a cancellation fee equal to a one-night reservation plus the $5 transaction fee.
Please allow 5-10 business days for a refund to process back into your billing account. All refunds issued via credit/debit card, will be processed back to the original credit/debit card used, no exceptions.
Change reservation instead?
Don’t miss out on all the fun times here in Prescott! Click: Change Request
No-show reservations will be charged for all missed days, date of notification, and the $5 transaction fee. No exceptions.
Leaving early within 3 days or less forfeits a one-night charge plus your $5 transaction fee.
Once you have submitted a request, monitor your email for our response/instructions.
Long Term Stays
Cancellation and/or change of any reservation that is 28 days or longer requires 14 days’ notice prior to the arrival date to receive a full refund minus a $25 administrative fee. If cancelled less than 14 days prior to arrival date, a $250.00 cancellation fee plus the transaction fee will be deducted from your deposit. We do not pro-rate monthly reservations.