Cancellation Request

  • Daily Cancellation Policy

    We require a full 72 hours prior to your start date to get a full refund. Cancel less than 72 hours and forfeit your first days stay.

  • Our Response Time

    Monitor your email account for our response and/or instructions. We will reply via email within 24 hours. (ALSO CHECK SPAM FOLDER).

  • Change Reservation Instead

    We offer you a 24/7 Change My Reservation Form. Don’t miss out on all the fun times here in Prescott! Online Change Request

  • Refund Timeframe

    Once we completed your cancellation request, please allow 3-5 business days for your bank to process and post this refund back to your credit card account.

  • Monthly Cancellation Policy

    All monthly stays/30 days or more requires 14 days’ notice to cancel or change your reservation to avoid a $250. charge. We DO NOT pro-rate monthly rates if you arrive late or leave early.

  • Park Rules, Rates and Brochure

    Click: Point of Rocks Rates Page